Getting in touch

The Maternity and Neonatal Independent Senior Advocate (also referred to as Maternity and Neonatal ISA) is a new senior role that has been introduced to support women, birthing people and families in England.

If during your maternity or neonatal care in West Yorkshire or Harrogate you have experienced an adverse outcome the advocate can support you. They will help ensure that you are listened to, heard and acted upon by your care providers. You can read more about how the Maternity and Neonatal ISA could support you here. The Maternity and Neonatal ISA is independent and does not work for any of the trusts that provided your care, so families can be confident that they will be fair and impartial.

We are happy to receive referrals from service users and their families as well as referrals from any healthcare provider or voluntary, community, faith and support organisations.

You can use the referral form below to share some details with Rhona Mulvihill the Maternity and Neonatal ISA. After this, she will get in touch with you to talk about what happened in more detail.

If you are here as an NHS employee or support organisation and would like to discuss a potential referral before offering the Maternity and Neonatal ISA service to a family, you can also use this page to get in touch.

You can also phone/text: 07811 581730 or email: wyicb-wak.wyhmnisa@nhs.net if this is easier for you.

Whichever way you contact the Maternity and Neonatal ISA, she will aim to get back to you within 7 days.

She will normally be the only person who checks messages and referrals however if she is away, someone in her team might help her and check if anyone is waiting for a reply. This person must follow the same confidentiality rules as the Maternity and Neonatal ISA around sharing information.

Please add below the contact details you are happy to share and for us to use.

Referral

I am referring myself

I am referring a member of my family and have their permission to do so

I am an NHS employee and have consent to refer a service user

I work within a support organisation and have consent to refer a service user

Which hospital or service does your concern relate to? Required

As part of this pilot phase, we are able to review referrals if:

You (or the person you are referring) have experienced an adverse outcome during maternity and/ or neonatal care within West Yorkshire and Harrogate and

a) you are going through or have previously experienced maternity or neonatal care where you feel that your thoughts, feelings, preferences or decisions were not listened to either before, during or after the harm was experienced.

b) where there has been an investigation or review of your maternity or neonatal care and you would like advocacy support to navigate the processes and have your voice heard.

Please summarise the concerns below. You can write as much or as little as you like in this space.

If you have documents that you would like to share, you will be able to do this when we contact you.

Concerns

About you (or the person you are referring)

Please add below the contact details you are happy to share and for us to use. We ask the following questions so we know how you would like us to contact you (or the person you are referring).

If this is not a self-referral, please ensure consent has been sought before completing the referral form.

Title

First Name Required

Last Name Required

Contact phone number Required

Email address Required

Preferred contact method Required

Is English your first language?

Yes

If no, what is your preferred language?

If you need support to talk to the MNISA such as a translator, interpreter or your own support worker, please give details below.

Referrer details

If you are making a referral on behalf of someone else (it is important for the evaluation of the pilot phase and ongoing support that we understand where referrals are coming from), please complete the below.

If you are completing this form for yourself - you can miss this section out.

Name

Email address

Role

I confirm I have read and consent to the privacy notice in the 'Your Privacy' section of this page.

Getting in touch

About you (or the person you are referring)

Referrer details

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