Healthwatch Leeds were commissioned to produce an insight report into the behaviours of young adults (aged circa 20-29) who attended Emergency Departments (ED) for non-emergency needs.
This insight is valuable as it gives us an understanding of the public’s current attitudes and perception of access to NHS services. It can help us to do something different as demand for healthcare services and appointments continue to surge as we emerge from the height of the pandemic.
This engagement was undertaken during winter 2021 whilst hospitals and clinical areas were still only allowing essential staff / visitors onto premises and colleagues who could were working from home. Therefore, no face-to-face engagement was possible and moved to an online survey.
Emergency Departments across West Yorkshire: Insight into 20-29 year olds’ attendance
National Healthwatch report – not a West Yorkshire engagement
What people have told us about Urgent and Emergency Care services December 2020 – August 2022
This briefing discusses people’s experiences of urgent and emergency care (UEC) services from December 2020 to August 2022. A note on our data – the main section of this report is based on qualitative analysis of a sample of 3,000 self-reported experiences of urgent care services shared with local Healthwatch. These data are qualitative, and we cannot quantify themes with exact numbers. However, all issues highlighted were consistent themes in the data, gathered from multiple local Healthwatch across the country over time. Further validated by national representative polling we have carried out, this data represents a reliable snapshot of patient experience of urgent and emergency care services.