Our GP Online Consultation report, published in April 2021, summarises engagement and audience insight activities carried out over the previous year and before the lockdown period.
GP Online Consultation is a way for patients to contact their GP practice without having to phone or go to their practice. Patients use an online form, available on the GP website to contact their practice about a new problem or an ongoing issue. They can ask questions or tell their GP about their symptoms. The practice makes sure the query is dealt with by the right person in the team as quickly and appropriately as possible. Every day the practice sets aside time to make sure queries are dealt with by the right person in the team, helping make sure everyone is served as quickly and in the best way possible. Using technology, like GP Online Consultation, is an important part of the care we provide. It complements face-to-face and telephone advice and provides secure online access to clinicians, personalised health information and advice.